Frequently Asked Questions & Answers
Can I get a copy of a receipt for my records?
We’re not able to send receipts from past transactions. However, ZoomClub members can log in to their accounts to view and download all receipts. As a member, you’ll also earn points for free parking, pay just $1.95 for reservations (instead of $5.95), and receive a 10% discount/validation coupon. To join, visit parkandzoom.com/register.
How do I get a parking receipt from my ZoomClub account?
Log into your ZoomClub account and select My Transactions. You’ll see a list of your parking stays. Click Download Receipt next to the one you need, and it will display instantly.
I have receipts that didn’t earn ZoomClub points. How can I get credit?
Log into your ZoomClub account and go to My Transactions. Enter your ticket number (listed at the top of your receipt) and arrival time, then click Get Transaction. The stay will be added to your account, and you’ll be able to print the receipt.
Why is there a $ 1.95 charge on my credit card that’s not on my parking receipt?
That’s the reservation fee—$ 1.95 for ZoomClub members and $ 5.95 for nonmembers. Because it’s processed separately, it won’t appear in your parking transactions. A receipt for this fee is automatically emailed to you when the reservation is made.
Do you offer a corporate discount/validation?
Yes, we offer a 10% corporate discount/validation. However, joining ZoomClub usually saves you more: you’ll get the same 10% discount/validation, earn points toward free parking, and pay only $1.95 for reservations instead of $5.95. Discounts/validations can be accessed in your account and scanned directly at the gate.
Do you provide shuttle service to the South Terminal?
We don’t provide direct service to the South Terminal. Our shuttles drop you at the Southwest terminal area, where you can transfer to the airport’s South Terminal shuttle. On your return, take the same shuttle back to the Southwest terminal area, and we’ll pick you up at our regular spot on the lower level.
Can I schedule an oil change or car wash while parked?
Yes! Car care services can be arranged when you arrive. If you valet park, your attendant will offer them. If you self-park, simply ask your shuttle driver about available options.
How do I change the email address on my ZoomClub account?
Emails can’t be updated in our system. Please create a new ZoomClub account with your updated email and let us know. We’ll transfer your past transactions and points to the new account.
How can I get a new ZoomClub card?
We’ll gladly send a replacement card, which usually arrives within 10–15 business days. Until then, you can use your virtual card on any device to scan at the gate.
I made two reservations for the same day. Can you cancel one?
Yes. Please provide the order ID numbers for both reservations. While reservation fees are normally non-refundable, we’ll refund the duplicate in this case.
I have two ZoomClub accounts. Can I merge them?
Yes. Provide the account numbers and let us know which one you’d like to keep. We’ll transfer all points to your preferred account.
How do I cancel a reservation?
Send us the date and time of your reservation, and we’ll cancel it for you. Reservation fees are non-refundable, but parking charges are only billed when you stay. If you don’t show up, only the reservation fee ($1.95 for members, $5.95 for nonmembers) will be charged.
Why hasn’t my past stay posted as points?
Points are earned for completed stays, not for reservations. To ensure proper credit, scan your ZoomClub card (or app QR code) at entry and exit. If a stay is missing, log into your account, go to My Transactions, and enter your ticket number and arrival time to add it.
Do you offer monthly parking rates?
No, we don’t offer monthly rates. Our daily rates are:
- Self-Park Covered: $16.95 + tax & airport fee
- Valet Covered: $20.95 + tax & airport fee
ZoomClub members also receive a 10% discount/validation coupon in their account, which can be applied to any stay.
Why aren’t my ZoomClub points showing in the app?
Log out of your ZoomClub account and then log back in. This usually fixes the issue. If not, contact us and we’ll be happy to help.
I forgot to use my discount/validation at the exit gate. Can I get reimbursed?
Unfortunately, we cannot issue reimbursements in this situation. Instructions for applying your discount/validation are provided at the gate, and it must be applied at the time of exit.